Not too long ago I went to pick up pizza from a national pizza chain, and the customer in front of me was picking up an order. Upon seeing that there was a bit of burnt cheese (and I mean a BIT--it was VERY little) on a slice, the customer was visibly upset. The store manager happened to be assisting this customer and offered to make another pizza, and the customer accepted and waited another 10 minutes for the new pizza.
Now, if it were me, I would not have cared about the tiny bit of burnt cheese. In fact, I'm sure there were many times I've ordered and eaten pizza with burnt cheese and it didn't even cross my mind to return it.
And I usually never return food that I ordered unless the order is completely wrong (e.g. I once ordered Mahi Mahi and got Shrimp Scampi) or I find something completely disgusting in it (e.g. a bug).
I did have a former boss who was notorious for returning food just about every time she went out to eat. If the soup was too cold, or the french fries too soggy, or the bread too hard, she had no problems returning the food and asking for exactly what she wanted.
Now, some people may think that she's paying for her food so she deserves to eat good food, exactly how she wants it.
Others may think she's being too picky.
And yet others joke that she's going to get a "surprise" in her food (e.g. something inedible or gross) because of all of her requests.
I know there are things beyond a restaurant's/chef's/server's control, and I know for the most part most servers/chefs have no problems accommodating the customer if there's something wrong with his/her meal, but personally, unless there is something REALLY wrong with my food, I don't even bother returning it, especially since by the time the food comes I'm usually starving and I don't want to wait longer for the meal to be corrected.
What about you--have you ever returned your food? If so, why?
Gem is a Hawaii Mom Blogger who posts reviews and giveaways, and blogs about life in Hawaii as a mom of 3 boys, including one with an Autism Spectrum Disorder. She loves to travel, bake, and eat anything with chocolate.
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4 comments:
I will return it, but only if something is BAD wrong with it.
The worst was when I went to a restaurant and had to return 2 things. First, the appetizer (cheese dip). It was STONE COLD. No really. Not room temp. COLD.
Then my entree came out. It was a salmon cake. And it was raw. like really and truly raw. Like they had put it on the griddle only long enough for the mixture to hold together and then took it off. When I showed it to the manager she was genuinely horrified.
So I felt like I was being picky that night, but really, whoever was head chef that night just hated their job and didn't care.
I don't think I've ever returned a meal. I'm pretty easy going. And I have been in a restaurant kitchen and heard stories from servers that would frighten one into not ever eating out. I'm more apt to give a server/chef the benefit of the doubt that they are doing the best they can, so I rarely complain.
I've returned food when it's wrong or undercooked. I have returned fries at McDonald's when they're obviously old and they're cold. LOL I love McD's fries so if I'm going to eat them, I want them to taste good. :)
I don't get ugly about it or anything.
I'm sorry, that is just awful. And, really, burnt cheese is the best part of pizza. :P
About two months ago, my husband and I were at our favorite restaurant. We don't go there often because it's pretty expensive. The woman next to us returned her appetizer AND main course for having hair in it. Give me a break! I mean, I could understand one dish, but two? They comped her entire meal. She threw a real stink about it and I was so upset because I knew she was lying--she just had this shady vibe about her.
Anyway, I agree with you. If there's something really wrong, I'll return it. I'm a vegetarian so it's happened a few times. But other than that, no!
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