Not too long ago I went to pick up pizza from a national pizza chain, and the customer in front of me was picking up an order. Upon seeing that there was a bit of burnt cheese (and I mean a BIT--it was VERY little) on a slice, the customer was visibly upset. The store manager happened to be assisting this customer and offered to make another pizza, and the customer accepted and waited another 10 minutes for the new pizza.
Now, if it were me, I would not have cared about the tiny bit of burnt cheese. In fact, I'm sure there were many times I've ordered and eaten pizza with burnt cheese and it didn't even cross my mind to return it.
And I usually never return food that I ordered unless the order is completely wrong (e.g. I once ordered Mahi Mahi and got Shrimp Scampi) or I find something completely disgusting in it (e.g. a bug).
I did have a former boss who was notorious for returning food just about every time she went out to eat. If the soup was too cold, or the french fries too soggy, or the bread too hard, she had no problems returning the food and asking for exactly what she wanted.
Now, some people may think that she's paying for her food so she deserves to eat good food, exactly how she wants it.
Others may think she's being too picky.
And yet others joke that she's going to get a "surprise" in her food (e.g. something inedible or gross) because of all of her requests.
I know there are things beyond a restaurant's/chef's/server's control, and I know for the most part most servers/chefs have no problems accommodating the customer if there's something wrong with his/her meal, but personally, unless there is something REALLY wrong with my food, I don't even bother returning it, especially since by the time the food comes I'm usually starving and I don't want to wait longer for the meal to be corrected.
What about you--have you ever returned your food? If so, why?
Gem is a Hawaii Mom Blogger who posts reviews and giveaways, and blogs about life in Hawaii as a mom of 3 boys, including one with an Autism Spectrum Disorder. She loves to travel, bake, and eat anything with chocolate.